SHIPPING POLICY

Last updated: September 23, 2026

At St. Thunder Guitars, we work to ensure that your order reaches you safely and as quickly as possible. Below, you will find information about our shipping destinations, shipping costs, and delivery times.

1. Shipping Destinations

We ship to:

• All of Spain.

• All of Europe, with no restrictions within these territories.

We currently do not ship outside Europe.

2. Shipping Costs

We offer free shipping on orders over €100.

For orders below €100, shipping costs will be [specify the amount or calculation method]. The applicable shipping cost will be displayed during checkout before you complete your purchase.

Where applicable, shipping costs will be added to the total amount of your order.

3. Order Processing

Orders are processed once payment has been confirmed.

The order processing time is [specify processing time]. This may vary depending on product availability, order volume, or exceptional circumstances.

If a product requires additional manufacturing or preparation time, this information will be stated on the product page or communicated to the customer where appropriate.

4. Delivery Times

Estimated delivery times, once the order has been dispatched, are as follows:

• Spain: 3–5 business days.

• Rest of Europe: 5–10 business days.

These delivery times are estimates and may be affected by circumstances beyond St. Thunder Guitars’ control, such as carrier-related issues, weather conditions, or periods of high demand.

5. Shipment Tracking

Where the shipping service allows it, customers will receive a tracking number or link to check the status of their shipment.

If you have any questions about the status of your order, you can contact us using the details provided at the end of this policy.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If you need to change your address after placing an order, please contact us as soon as possible. We cannot guarantee that changes can be made once the order has been prepared or dispatched.

St. Thunder Guitars is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

7. Shipping Issues and Damage

If you receive a visibly damaged package, we recommend notifying the carrier at the time of delivery and keeping the packaging and its contents.

If your product arrives damaged or you notice any issue related to shipping, please contact us as soon as possible. Include your order number and photographs of the packaging and affected product.

We will review the issue and inform you of the appropriate next steps.

8. Delivery Delays

Although we make every effort to meet the estimated delivery times, delays may occur due to circumstances beyond our control.

If your order has not arrived within the expected timeframe, please contact us so we can check its status and help resolve the issue.

9. Taxes and Additional Charges

Orders shipped within Europe may be subject to the tax rules applicable in the destination country.

If any taxes, duties, or additional charges apply to your order, these will be communicated to the customer where appropriate. St. Thunder Guitars does not ship outside Europe.

10. Contact

If you have any questions about this policy or the shipping of your order, you can contact us:

St. Thunder Guitars
Email: info@st-thunderguitars.com
Phone: +34 629 914 043

We will be happy to help.